1. The service

Afterword offers three things:

• Letters (plan ahead): letters you plan and write in your account for a date you choose, up to 5 years ahead. Each letter is either a free e-letter, which we email to your recipient on the date, or a printed letter, which we print, hold and post so it arrives on the date (at least 4 weeks after you book).
• The Journal: a free, private space in your account to write entries and keep up to 5 photos.
• Legacy: bespoke plans for letters intended for after your passing or beyond 5 years. Legacy is offered only by consultation and is governed by a separate written agreement.

Our service is available to individuals aged 18 and over. By using Afterword you confirm you are at least 18.

2. Your account

You need an account with a valid email address and password. You are responsible for keeping your login details confidential and for activity under your account. Tell us at [email protected] if you suspect unauthorised use.

3. Letter pricing

All prices are in Australian dollars (AUD). E-letters are free. Printed letter prices include stationery, printing, hand-addressing, sealing by hand, and standard Australia Post postage to an Australian address, regardless of future postage increases.

Item	Price
E-letter	Free
Printed letter, Classic (Recycled Premium)	$39
Printed letter, Luxe (Lux Premium)	$49
Premium textured paper + lined envelope	+$9 per letter
Wax seal	+$8 per letter
Premium paper, lined envelope + wax seal	+$16 per letter
Keepsake charm	+$45 per letter

Timing fee. When you pay for a printed letter, a timing fee applies based on how far ahead its delivery date is on the day you pay: within 6 months, included; 6 to 12 months, +$5; 1 to 2 years, +$10; 2 to 3 years, +$15; 3 to 4 years, +$20; 4 to 5 years, +$25.

Bundle discount. When you pay for 3 or 4 printed letters in one checkout, you save 10% on that order. 5 or more saves 15%. The discount is shown at checkout.

We may change our prices at any time. Changes never affect letters you have already paid for.

4. Sending options and payment

• Send automatically: a printed letter is paid in full at checkout, through our payment provider Stripe, and is then scheduled. An e-letter set to send automatically is scheduled straight away.
• Remind me to confirm: the letter stays a draft and we email you reminders before the date. Nothing is sent until you confirm. Printed letters must be confirmed and paid at least 21 days before their delivery date. If you don’t confirm in time, the letter is not sent and you are not charged.
• Pay now, write later: you can pay for a printed letter before you have written it. You can add or edit the words until 21 days before the delivery date. If a paid letter still has no words at that point, we will not post a blank letter. Its full value is added to your account as credit automatically, and we will email you to let you know.

We do not see or store your card details. A printed letter is confirmed once payment succeeds; until then it stays a draft in your account.

5. How we prepare and deliver your letter

• Length: a printed letter can be up to 3 sheets, printed on both sides (6 pages), so it fits the envelope. Your account shows each page as it will print.
• Letters we print: we print your words in your chosen font on your chosen stationery and address the envelope by hand.
• Handwritten originals: when available, after checkout we will email you a postal address to send your sealed letter to. We hold it securely and post it on your date. Please do not send valuables, cash, or anything you cannot replace. If your original has not reached us 14 days before the delivery date, we will contact you; if it does not arrive, we cannot post it and will refund that letter in full.
• Privacy of your words: e-letters are sent automatically through secure, encrypted channels. No one at Afterword opens or reads them. Printed letters are printed, folded, sealed and posted by hand by a trained member of our team, who checks only that the pages printed cleanly and is trained not to read or share their contents. Handwritten originals stay sealed. See section 10.
• Timing: we post each printed letter by standard Australia Post mail around 10 days before your chosen date, aiming for it to arrive on or just before that date. Delivery times are controlled by Australia Post, so we cannot guarantee the exact day of arrival.
• E-letters: we email your e-letter to the address you gave for your recipient at about 8am Sydney time on the date. Email delivery depends on your recipient’s email provider, so we cannot guarantee it reaches their inbox. You can have up to 10 e-letters scheduled at a time.
• Cancelling e-letters: a scheduled e-letter is sent automatically. You can cancel it in your account, or with the one-click cancel link in the notice we email you about 3 days before, at any time until 8am Sydney time on its delivery date. It is your responsibility to cancel in time. If you do not cancel before then, the e-letter will be sent, and once sent it cannot be recalled. To the extent permitted by law, we are not liable for any loss or distress arising from an e-letter that was sent because it was not cancelled in time, including where our notice was not received or read.
• Addresses: we post to the address recorded when you paid. If it changes, message us at least 21 days before the delivery date and we will update it. We are not responsible for letters sent to an address or email you provided that turns out to be incorrect.
• Reminders: we email you reminders about unfinished and upcoming letters. You can turn these off with the unsubscribe link in any reminder.

6. Changes, cancellations and refunds

• Editing: you can edit the words and font of a printed letter in your account until 21 days before its delivery date. E-letters can be edited until midnight (Sydney time) the night before, and cancelled until 8am on the day.
• Free cancellation within 7 days: you can cancel a printed letter in your account within 7 days of paying for it, for a full refund to your original payment method. No reason is needed.
• After 7 days: you can still cancel a printed letter in your account up to 21 days before its delivery date. Choose either its full value as account credit, or a refund of 50% of what you paid for it to your original payment method.
• Within 21 days of the delivery date: your letter is being prepared and posted, so it can no longer be changed or cancelled online. Message us and we will help if we can.
• What a letter is worth: the refund or credit for a letter is what you paid for it, including its timing fee and add-ons, after any bundle discount or promo code. Any account credit you used towards it is returned as credit.
• 3-letter bundles: the prepaid letters in a bundle sit in your account as letter credits. Each covers a Classic letter; Luxe paper, add-ons and any timing fee are paid when you use it. Unused prepaid letters can be refunded in full within 7 days of purchase. After that they stay in your account as credit.
• Account credit comes off your next printed letter automatically at checkout. It has no cash value and cannot be transferred.
• Moving a paid letter to a date in a later timing band costs the difference in timing fee.
• If we are unable to post a letter you have paid for, for any reason within our control, we will refund it in full to your original payment method.

Card refunds usually take 5 to 10 business days to appear. This policy does not affect your rights under the Australian Consumer Law, including your right to a refund where there is a major failure with our service.

7. Your content

You keep ownership of everything you write or upload (“Your Content”). You give us a limited licence to store, print and deliver Your Content solely to provide the service. We will not access, share or use Your Content for any other purpose, except as required by law.

You must not use Afterword to send content that is unlawful, threatening, harassing, defamatory, or that infringes anyone’s rights, or to send e-letters to people who would not want to hear from you. We may decline to send a letter that breaches this, in which case we will refund it, and we may suspend e-letters on an account that is reported for misuse.

8. The Journal

The Journal is free. It is a private place to write and keep photos; it is not a delivery service, and Journal entries are not sent to anyone. Please keep your own copies of anything important.

9. Limitation of liability

To the maximum extent permitted by law, if we fail to post a letter as agreed, our liability is limited to posting it again or refunding it. You are responsible for the content of your letters, for the recipient details you give us, and for cancelling a letter in time if you no longer want it sent (see sections 5 and 6). We are not liable for indirect or consequential loss. Nothing in these Terms limits your rights under the consumer guarantees in the Australian Consumer Law.

10. Privacy and your consent

Your letters are private. We built Afterword so that as few people as possible ever see your words:

• E-letters are stored securely and sent automatically, encrypted in transit and at rest. No one at Afterword opens or reads them. The only exception is if you ask us to look at one, for example to help with a delivery problem, or if the law requires it.
• Printed letters are handled by one trained member of our team, who prints, folds, seals and posts each letter by hand. They check only that the pages printed cleanly, are trained not to read or discuss what you have written, and never share it. Once posted, we keep a copy only so you can see it in your account.
• Your journal is private to you and is never read by us.

By creating an account or using Afterword, you agree to these Terms and to our Privacy Policy (which forms part of these Terms), and you consent to us collecting, storing and using your information, and the details you give us about the people you write to, as described there, to provide the service. You confirm that you are allowed to give us your recipients’ names, postal addresses and email addresses for the purpose of sending them your letters.

11. Changes to these Terms

We may update these Terms. We will email you about material changes at least 30 days before they take effect. Letters you have already paid for continue under the Terms in place when you booked them.

12. Governing law and disputes

These Terms are governed by the laws of New South Wales. If something goes wrong, please contact us first at [email protected] so we can put it right. Unresolved disputes will be submitted to the courts of New South Wales.

13. Contact

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These Terms should be read with our Privacy Policy. Nothing in these Terms is intended to limit your rights under the Australian Consumer Law.